Kisna Optical Private Limited
📍 Address: KISNA OPTICAL PRIVATE LIMITED, C/O Mamta Rajotia, Old Jhajjar Road, Krishna Hospital, Charkhi Dadri, Bhiwani, Haryana – INDIA 127306
📞 Call: +91-88832-50222
📧 Email: kisnaopticalonlinestore@gmail.com
1. Overview
At Kisna Optical Private Limited, customer satisfaction is our priority. You may request a return within 7 days of delivery if the product is in good condition. Refunds will be processed within 7 days after approval of the return request.
Conditions for Return:
✅ The item must be unused and in its original packaging.
✅ The return request must be made within 7 days of delivery.
✅ Proof of purchase (receipt or order confirmation) is required.
🚫 Items Not Eligible for Return:
- Used or damaged products
- Custom-made or personalized items
- Gift cards
2. Refund Process
- Once we receive and inspect your return, we will send you a confirmation email.
- If approved, your refund will be processed within 7 days to your original payment method.
- If rejected, the item will be sent back to you.
Late or Missing Refunds?
If your refund hasn’t been received:
- Check your bank account.
- Contact your credit card provider (some processing time may apply).
- Contact your bank.
- If you still haven’t received your refund, email us at kisnaopticalonlinestore@gmail.com.
3. Exchange Policy
We only replace items if they are defective or damaged. To request an exchange, email us at kisnaopticalonlinestore@gmail.com.
4. Return Shipping
📍 Return Address:
Kisna Optical Private Limited
C/O Mamta Rajotia, Old Jhajjar Road, Krishna Hospital, Charkhi Dadri, Bhiwani, Haryana – 127306, India.
- Customers must bear return shipping costs. 🚚
- Shipping costs are non-refundable.
- We recommend using a trackable shipping service for high-value returns.
5. Contact Us
For any queries regarding refunds or returns:
📞 Call: +91-88832-50222
📧 Email: kisnaopticalonlinestore@gmail.com